Dir, Team Manager, P4, Client Services & Relationship Mgmt WM : Job Level - Director

Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There's ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support. > Responsible for overseeing the team with a focus on client service, consistency, quality, and compliance with Firm policies and procedures > Responsible for the supervision of support staff, including managing their training and development > Manage the transition of assets for individual clients through the legacy transfer process from beginning to end > Manage the oversight and distribution of incoming workload from internal and external clients > Determine appropriate next steps in the process and align work among the staff based on skill level and expertise > Consistently manage service levels for phone and case processing time > Manage internal tracking system for data accuracy and daily reporting monitoring > Provide world class customer service to both internal and external clients in all interactions > Serve as the primary escalation contact, assisting associates with client service requests to ensure completion > Manage and ensure team operates in line with internal Service Level Agreements by setting appropriate expectations with clients and beneficiaries > Research and resolve problems with both internal and external clients accurately and in a timely manner > Leverage ETRADE systems to ensure all case interactions are appropriately entered and documented > Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation > Participate in projects and/or remediation efforts as needed including pilot programs > Stay current on knowledge of strategic initiatives, technology, and job responsibilities within ETRADE and the general financial industry Additional requirements may include: > Series 7, 8 (or 9 and 10) and 66 required (or 63 & 65, or 99) > Bachelor's degree required or equivalent education or experience > Experience in managing a phone team or call center management > Ability to manage relationships, motivate and lead groups of people at various levels > Evidence of strong leadership capabilities and previous supervisory experience > Basic knowledge of E*TRADE systems and procedures > Working knowledge of the Wealth Management industry > Be self-motivated and able to work in a strong team and high activity environment > Ability to partner with other locations to ensure a cohesive business experience for all clients At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. United States (All States) It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.