CRM Business Analyst

Experience using CRM Products to develop client or business solutions Strong knowledge of solution development methodologies (i.e. Agile, Waterfall, SDLC) Effective in managing multiple parallel work streams and initiatives Excellent written and verbal communication skills Detailed, organized, and results-oriented Excellent troubleshooting, analysis and problem-solving skills Ability to work effectively in a fast paced, high energy, team-oriented environment Excellent communicator with solid written and verbal presentation skills Highly developed sense of ownership and accountability for work Strong attention to detail in both technical and non-technical capacity An understanding of web technologies, the software development lifecycle and Agile methodologies Focus on usability and an eye for design Excellent relationship building capabilities with partners both internal and external to the organization Strategic problem solver able to define and evaluate alternatives, and break high-level goals into specific project tasks Independent initiative and comfort working in a fast-paced environment Ability to adapt to changing and evolving business needs Ability to measure a given business problem to both quantify the issue and the benefits from the technology solution; SQL skills are a plus Experience with Salesforce, possibly on implementation through the full Software Development Lifecycle (SDLC) Advanced understanding of MS applications with focus on data analysis (Excel), process flow (Visio), documentation (Word, OneNote) and presentations (PowerPoint) Proficiency in using project management tool, such as Jira, Microsoft Project BS/BA degree in a relevant field required. Advanced degrees a plus. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Build a career with impact.