- Leading a specialized High Risk KYC CDD Refresh team in Glasgow to perform and complete periodic KYC refresh reviews - Act as a subject matter expert on AML/KYC matters - Ensure all policies, procedures and guidelines are followed by EMEA KYC Refresh team - Ensure the team is prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput - Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the region - Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning - Liaise with other CORS team such as policy advisory for policy and tech improvements - Ensure client engagement and sales engagement for all entities to avoid missing target deadlines - Coordinate process improvements and complex issue resolution by partnering with NMR, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams - Regional/client segment point of escalation for the Directors, KYC Analysts, internal/external stakeholders - Extensive leadership experience in a KYC type role - AML, client onboarding, or client reference data experience desirable - Proven track record of ongoing coaching, educating and leading teams - Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time - Proven experience in team leadership and supervising staff - Demonstrate ability to motivate, support and communicate effectively within large teams - Strong ability to manage large data sets in order to analyze project trackers and metrics - Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint - At least 5-7 years' relevant experience would generally be expected to find the skills required for this role Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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