Communications & Content Design Specialist

Translate complex technical concepts into user-friendly content that supports product adoption, onboarding, and change management. Collaborate with internal technology partners including product owners and the Global Service Desk to create cohesive and effective content strategies. Conduct user research and analyze feedback to continuously improve content quality and relevance. Ensure consistency and accuracy in all content produced. Manage and publish content using Adobe Experience Manager, ensuring content is structured, tagged, and optimized for internal search. Serve as an advisor to technology partners on messaging strategy, content lifecycle, and internal promotion opportunities. Create and maintain content templates and guidelines to ensure uniformity across all platforms. Support creative and visual design needs for all adoption and deployment campaigns for end user technologies deployed to the Firm Manage content projects from conception to completion, ensuring timely delivery and high-quality output. Utilize analytics tools to measure content performance and make data-driven improvements. Ensure that all technology-related content is easy to understand and accurate, making complex information accessible to end users. Apply creative design principles to develop visually appealing and user-friendly content. Utilize common design tools and applications such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma, and others to create high-quality content. Apply visual storytelling techniques to improve comprehension and engagement. 3-5 years of experience in internal communications, content strategy, or digital publishing Strong writing, editing, and visual storytelling skills Proven experience in content creation and design, preferably in a user-centric environment. Strong understanding of user experience principles and content design methodologies. Excellent communication and collaboration skills. Ability to manage multiple projects and stakeholders simultaneously Experience with Adobe Experience Manager (AEM) or similar CMS platforms Collaborative mindset with a proactive, solution-oriented approach Proficiency in common design and communication tools such as Adobe Creative Suite, SharePoint, Salesforce, Sketch, Figma, and others. Bachelor's degree in communications, marketing, advertising or a related field Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.