ChatGPT Enterprise Operations & Quality Assurance Engineer_Director_Software Engineering

Profile DescriptionOperations & Quality Assurance Engineer to join the Workforce Technology Team to support the operational management and quality assurance of the ChatGPT Enterprise platform. This role is ideal for someone passionate about generative AI and eager to grow their expertise in automation, testing frameworks, and enterprise-scale deployments. The successful candidate will play a key role in ensuring the reliability, performance, and security of ChatGPT across the organization.Enterprise_TechnologyEnterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley's software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.Workforce Technology & ServicesWorkforce Technology & Services Provides the Firm's workforce with the technology, services and capabilities required to meet the needs of colleagues, partners and clientsSoftware EngineeringThis is Director position that develops and maintains software solutions that support business needs.Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...What you'll do in the role: * Platform Operations Support: Assist in the day-to-day operations of the ChatGPT Enterprise platform, including monitoring usage, managing access, and supporting user onboarding. * Testing & Quality Assurance: Design and execute manual and automated test cases to validate ChatGPT functionality, integrations, and user experience across various enterprise scenarios and to own critical quality assurance reporting. * Automation Development: Collaborate with engineering teams to build and maintain automated testing pipelines using tools such as Python, PowerShell Postman etc. * Issue Tracking & Resolution: Identify, document, and help resolve bugs or performance issues; escalate critical findings to the vendor. * Documentation & Reporting: Maintain clear documentation of test plans, results, and operational procedures; contribute to dashboards and reporting tools. * Security & Compliance Checks: Support testing of security controls, including DLP, access restrictions, and audit logging, in collaboration with governance teams. * Continuous Improvement: Proactively suggest improvements to testing coverage, automation strategies and APIs, and operational workflows. * What you'll bring to the role: * At least 4 years' relevant experience would generally be expected to find the skills required for this role * 4 years+ of experience in IT operations, QA engineering, or enterprise software support. * Understanding of generative AI concepts and familiarity with ChatGPT or similar platforms. * Experience with testing tools such as Postman or PyTest; scripting experience in Python or PowerShell is a plus. > Strong attention to detail and a methodical approach to testing and documentation. Experience with tools such as Service Now and Jira is strongly preferred. * Excellent communication skills, with the ability to work effectively across technical and non-technical teams globally. * Interest in automation and DevOps practices, with a desire to iterate and continuously improve the Quality Assurance process for these products. * Experience in enterprise environments, especially in financial services or other highly regulated industries. * Familiarity with cloud platforms (e.g., Azure, AWS) and enterprise SaaS tools is advantageous.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.