Business Analyst - CRM (Hybrid)

As a Business Analyst, you will play a key role in the development and delivery of product features that align with our strategic vision. Your responsibilities will include defining and executing an effective in-sprint User Acceptance Testing (UAT) strategy and managing the post-production support process to ensure our product meets high-quality standards before it reaches end users and maintains reliability after release. User Stories: Assist in transforming use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development. Analysis: Support the analysis of current workflows, ways of working and product design to identify opportunities for improvement that align with business objectives Backlog Management: Help build, prioritize, and maintain the product backlog in collaboration with the PO and Development team. Testing: Participate in product testing. Collaborate with the UAT teams to facilitate end user testing. Change Management: Assist with release activities to ensure end user readiness including creating and maintaining product documentation and resources. Production Monitoring & Support: Provide production support to end users, use data to monitor product stability and identify areas of improvement to drive enhanced user experience. 4+ years of experience as a business analyst or in a similar role. Bachelor's degree or equivalent in a relevant field. Some experience or familiarity with agile development practices and product backlog management. Good communication skills with the ability to explain complex concepts in a clear and concise manner. Strong analytical skills with a capability for problem-solving, preferably with some knowledge of business process and data analysis. Exposure to CRM or service management platforms is advantageous. Knowledge of Human Capital Management, Human Resources, or experience in Financial Services is a plus. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.