While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation. Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. Manage proactive ready-for-business checks, identify and fix gaps, respond promptly to failures. Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. Facilitate root cause investigations and manage the implementation of corrective and preventative measures. Partner with development teams to drive stability, operational excellence, and a culture of efficiency. Ensure team knowledge is current and forward-looking. Respond to regulatory and compliance issues with urgency. Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues. Review, execute, and verify production changes in strict accordance with procedures defined in change documents. Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete. Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies. Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case) Strong understanding of server, storage, MQ, and application technologies (Java, shell scripting) Thorough understanding of grid computing concepts and the use of hadoop/cloudera Proficiency with Linux Strong SQL databases experience such as Sybase, DB2, Oracle, able to search log files and compose SQL queries. Network diagnostic skills and experience with networks and real time messaging technologies (multicast, TCP/IP, UDP, SNMP) Strong scripting skills, like Perl, Python, or UNIX shell. Able to troubleshoot, problem solver, analytical Excellent spoken and written English communication skills. Bachelor's degree in Computer Science or related field from an accredited college or university Able to work in a global team Experience providing application support for mission-critical applications Understanding of electronic and/or algorithmic trading systems Experience with Market Data providers (i.e. Reuters, Bloomberg) and related concepts Good working knowledge of trading and risk management business concepts ITIL v3 Certification At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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