Providing day-to-day Investor services to both the Fund Manager and the investors in the fund Meeting the delivery of services to clients against a pre-agreed service level agreement. Keeping line management appraised of operational issues in a timely manner 2. Principle Accountabilities Service Delivery Act as a contact point for fund investors AML related matters. Act as a contact point to the fund manager for AML related matters. All communication with investors and fund managers must be professional and compliant with the Firm's communication policies. Ensure investor accounts are in compliance with anti-money laundering requirements and regulations and company AML policies and procedures. Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate. Ensuring investor AML documentation is maintained in a complete and organised manner. Produce MIS and other internal operational reports that assist in the effective operation of the team. A number of years prior experience of investor servicing; knowledge of hedge fund processing is a strong advantage Some experience in supervising and reviewing the work of others An aptitude for client service Good administrative and organizational skills with a particular focus on accuracy and attention to detail An ability to work under pressure and an ability to cope with increased work loads at month-end An ability to work as part of focused team An ability to use key financial systems and other IT tools A college degree - preferably in a business or numerical discipline We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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