Implementation Consultant

Our Services organization is growing and we are looking for an Implementation Consultant to joinourServicesteam.As an implementation consultant, you'll work closely withour enterprise and strategiccustomers to implementmonday.comto help their business needs and challenges.

About The Role

Our Services organization is growing and we are looking for an Implementation Consultant to joinourServicesteam.As an implementation consultant, you'll work closely withour enterprise and strategiccustomers to implementmonday.comto help their business needs and challenges.

• Take ownership of new accounts and manage their onboarding and implementation
• Build strong relationships with our clients to understand their needs and ensure their success withmonday.com
• Act as a project manager to ensure timelines are met
• Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of themonday.comteam
• Have the flexibilityto execute different types of service offerings depending on whichpackage the client has (PS, Onboarding, Managed Services)
• Work with customers to build their most time-sensitive workflows intomonday.comand ensure there is a clear end-user training plan for those workflows.
• Build, own, and execute client success and implementation plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects

• 3-5 years experience in a Professional Service / Implementation / Customer Success positions
• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Ability to work in a high volume environment
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• BA or BS degree
• Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQLis an advantage