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Model N

Order Management and Billing Specialist

6 days ago• Hyderabad, India
This individual will be responsible for handling the complete order-to-cash cycle, including receiving and processing customer orders, ensuring billing accuracy, and collections. Proactively collaborate with sales and finance teams and maintain accurate records in NetSuite system. 

Job Responsibilities

  • Manage order-to-cash cycle, including collections.
  • Receive and process order entry into NetSuite.
  • Generate and send accurate invoices, handle credit memos.
  • Work closely with customers to retrieve purchase orders for timely billing
  • Serve as a primary point of contact for customer inquiries, resolve billing issues.  
  • Work closely with sales and finance to ensure smooth and accurate order processing. 
  • Support quarterly and annual audits. 
  • Identify and manage continuous process and procedure improvements creating scalable solutions for anticipated growth. 
  • Support accounting IT projects for system automation, enhancements, implementation, and maintenance. 
  • Perform other tasks as required. 

Job Qualification

  • Bachelor’s degree in accounting, finance, or related field preferred
  • 5+ years of order management experience
  • Previous experience in order processing, billing, or a related role is required.
  • Meticulous accuracy is crucial for handling financial data and order details.
  • Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.

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Competencies
  • Strong written and verbal communication skills are needed for interacting with customers and internal teams.
  • Excellent organizational and time management skills
  • Must be initiative-taking and able to perform a variety of tasks simultaneously.
  • Ability to troubleshoot and resolve issues related to orders and billing.
  • A service-oriented mindset is essential for maintaining customer satisfaction. 
    • Work Environment:
  • Office-based or hybrid work options available.
  • Flexible office hours and need to work 2-3 hours late evening

    • About Model N  
    Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
     
    Client-provided location(s): Hyderabad, India
    Job ID: d9d5796e-9486-4141-b0c8-219729dd4f22
    Employment Type: OTHER
    Posted: 2025-12-17T11:02:28

    Perks and Benefits

    • Health and Wellness

      • Parental Benefits

        • Work Flexibility

          • Office Life and Perks

            • Vacation and Time Off

              • Financial and Retirement

                • Professional Development

                  • Diversity and Inclusion