DC Customer Stylist

About our company

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressed—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience. 

Who are we?

We're a group of go-getters who are passionate about reimagining the way women shop and dress for work and life. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.

About this role

The Customer Stylist will work directly with customers and build brand affinity in our Washington, D.C. Georgetown store. This role will maintain quality customer communication, merchandising, and inventory management. We are looking for someone passionate about our brand, goal-oriented, and eager to drive sales while building long-term relationships. The Customer Stylist provides top-tier advice and product recommendations tailored to the customer’s needs.

What will you do?

• Drive sales and build loyal customer relationships by sharing product knowledge, trends, and styling advice. 
• Promote exceptional service at all points in the M.M. journey.
• Support the setup of store events and provide strong customer engagement during those events. 
• Increase sales through ongoing clienteling initiatives and interactions.
• Grow and maximize our customer base through one-on-one and group interactions with a constant focus on exceptional service and relationship-building.
• Be a stylist; ask the right questions, assess clients' needs, and suggest products based on their profiles, requests, and feedback.
• Be a salesperson; understand the store’s performance metrics and strive to maximize sales targets.
• Stay up to date on our merchandise, events, promotions, policies, and services.
• Strategize and take initiative to increase individual and store productivity.
• Facilitate a culture of empowerment and respect among your team and clients. 
• Become proficient in inventory management, merchandising, POS, and company procedures.
• Support new stylists through peer training when needed.
• Support the Customer Experience team by handling priority orders, and delivering on specific customer requests.
• Follow and maintain all health and safety procedures of the store.
• Maintain visual standards and store cleanliness to company expectations.
• Support with opening and closing duties.

Who are you?

• You have the ability to connect, feel empathy for, and interact easily with those around you. You know how to ask the right questions and give the right feedback.
• You are passionate about meeting new people and helping others.
• You are an order-maker, not an order-taker; once confident in the product, you can easily guide clients to discover solutions that will work for them
• You are responsible, reliable, and humble; you show up on time and ask questions when you're unclear.
• You have brand knowledge and the ability to create personal styling experiences.
• You are committed to an error-free world (e.g. no typos).
• You have a positive, can-do attitude! Nothing is above or below you.
• You have fashion and sales experience and you’re a customer service whiz!
• You thrive in a fast-paced environment and can quickly problem-solve.
• You are skilled in change management and understand that we’re a growing company.
• You exhibit professional communication and behavior both internally and externally.
• You are comfortable with quickly learning and adapting to technology.
• You are enthusiastic and motivated to reach development goals and target metrics. 
• You can work Part-Time (approximately 16-28 hours per week), including weekends and evenings. 
• Physical Requirements:
  
  
• Position requires prolonged periods of standing/walking.
• May involve reaching, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.
• Frequently lift/move up to 30lbs

COVID 19 Requirements

• Effective September 13, 2021, all employees, guests, and customers entering any M.M.LaFleur facility must be fully vaccinated against COVID-19 by the Moderna, Pfizer, or Johnson & Johnson vaccines. Employees unable to receive the vaccine due to medical conditions or sincere religious beliefs may apply for exemption from this policy through reasonable accommodation. The company will evaluate those requests consistent with its legal obligations.
  
  

Compensation:

• Hourly rate is $22.00, opportunity for commission
• Employee Discounts include 60% off full price, 50% off sale items
• Pre-tax commuter and parking benefits
• Potential to grow to FT with company benefits, PTO, and 401k