About the Team
Miro’s Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!
About the Role
In this role, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success and Sales teams and Miro’s technical (AMPED) organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our enterprise customer experience evolves with the customers’ needs.
What you’ll do
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- Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
- Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
- Facilitate customer facing workshops and develop a migration deployment plan
- Ensure customer engagement projects are delivered on time and completed according to plan
- You will work to resolve issues and risks in a multi-functional and collaborative way
- Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
- Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams
What you’ll need
- 3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
- Experience working with or strong knowledge of identity providers (Active Directory, Azure, Okta)
- Knowledge of how enterprise security solutions (SAML/SSO, DLP, SIEM) benefit a business
- You have excellent communication skills, both with customers and within an organization
- You're naturally curious, love learning new things, and are proactive in sharing knowledge with others
- Empathy for customer anxiety and experience in helping customers deal with change management within their organization
- Fluency in spoken and written German is mandatory
What's in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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