About the Team
The ATX Support team is part of a global organization that offers support in the AMER, APAC, and EMEA regions. We have another language agent, Subject Matter Experts, and a Technical Support Engineer. We all work together to play as a team to win the world. The Austin hub is a major pillar in the customer experience organization. Our team has varying degrees of technical expertise and our team members gain and grow skills to deliver enterprise-grade support experience.
About the Role
This role is opening up as we’re growing and expanding into the LATAM market. We’re building our team of language support agents and engineers to expand to Portuguese. At Miro, we’re a diverse team that takes pride in offering our customers a product, experience, and support in their language. This person will be working with the LATAM team to expand our language offering while gaining skills in troubleshooting, technical expertise, problem-solving, and effective communication by phone, chat, and tickets. Mironeers work in a hybrid model, with 2-3 days a week in office culture as our baseline.
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We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious, and have a collaborative mindset, come join our Miro Support team!
What you’ll do
- Critically analyze and respond to queries from existing and new customers/users relating to billing, pricing, licenses, product, and user management
- Proactively ensure the stability of Miro’s major functions and systems in seamless collaboration with developers and function leads
- Be a power user of Miro and acquire a detailed understanding of our product and internal systems
- Collaborate within and outside of your team to support broader business objectives
- Lead or participate in projects to improve our internal team or external company processes
- Perform translation activities linked to localization needs (website, product, knowledge base)
What you’ll need
- 1-3 years of experience in a customer-facing role. SaaS experience is a huge plus
- An effective collaborator; supportive of other team members in their success
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
- Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
- Ability to monitor the progress of your projects and anticipate roadblocks
What's in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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