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Microdesk, Inc.

BIM Support Specialist

BIM Support Specialist
What’s GREAT about a career with Symetri? 
Symetri combines software technology and business process consulting to help design engineering firms successfully plan, design, construct and operate the built world. You will consult with some of the top AEC engineering firms in the country, working on a wide variety of notable and challenging building projects. With Symetri, you are part of a company that is dedicated to helping our clients leverage technology in innovative ways to build a better world. 
Principal Duties & Responsibilities 
  • Provide technical support to our clients and deliver training on software solutions as needed 
  • Respond to support requests via multiple channels and following documented processes 
  • Document support interactions in a company-wide case management system 
  • Advance unresolved issues to senior staff as required 
  • Actively handle personal backlog of support requests 
  • Manage customer and partner expectations by providing timely updates on progress 
  • Remain informed on improvements in supported products in relevancy to the AEC industry 
  • Provide well-thought out directions to help clients resolve their issue either over the phone or in written communication 

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Required Skills & Experience 
  • Must have minimum 1-3 years of AEC industry cross discipline experience in BIM and digital technologies 
  • Degree in Architectural, Engineering or related industry preferred 
  • Advanced level using Autodesk AutoCAD and Revit as a minimum 
  • Proficiency or familiarity using other BIM related software in a production environment 
  • Demonstrated and recent direct experience with the process, workflow and use of Autodesk Revit MEP and analysis software from conceptual design through construction is preferred 
  • Basic to advanced knowledge on any of these applications is preferred: Civil 3D, Navisworks, BIM 360, 3ds Max, V-Ray, Sketchup, Rhino, Bluebeam 
  • Passion for digital technology 
  • Strong customer service, troubleshooting, and analytical skills 
  • You can easily navigate most Windows settings and can guide an end user through basic tasks like installing/uninstalling software, starting/stopping services, and opening ports in the Windows firewall for specific applications 
  • You have the initiative to learn several Autodesk design/collaboration applications and the workflows that drive their use in the AEC industry 
The candidate should possess: 
  • Excellent oral and written communication skills 
  • Excellent organizational and time management skills 
  • People-minded and hands-on approach to problem solving, responding to, and problem-solving customer issues 
  • Superior presentation skills, business process analysis and listening skills 
  • Proficiency in information gathering and technical discovery techniques 
  • You like helping people and have a knack for picking up software easily and can leverage what you learn into your day-to-day tasks 
  • Ability to work independently and be resourceful 
  • Strong teamwork and relationship management skills 
Salary Range: $55,000- $65,000 Annually. The ideal candidate should live in Central time zone or be open to working Central Time Zone hours.
We offer an enriching environment where learning and growing technically becomes part of your career.  Symetri is dedicated to fostering the professional growth and development of our employees. 
Symetri offers competitive salaries and a comprehensive benefits package including Aetna Medical with company funded HRA or HSA, Ameritas Dental, EyeMed Vision, Health and Dependent Care Flexible Spending Accounts and Commuter Spending Account options, company paid Life, STD and LTD insurances, 401K and Profit Sharing Plan with 35% match and generous paid time off and sick time policies.   
At Symetri we create and provide technology solutions and services for design, engineering, construction and manufacturing businesses. We empower people to work smarter for a better future by ensuring they have access to the expertise and technology they need to improve their performance and sustainability.
Symetri was founded in Sweden in 1989 and has grown to a team of over 1000 people with offices throughout Sweden, Norway, Denmark, Finland, the UK, Ireland and the US. Symetri is an Autodesk Platinum Partner, Autodesk Authorized Training Centre (ATC) and Autodesk Global Service Provider.
Symetri is part of Addnode Group AB, whose B shares are listed on the Nasdaq Stockholm. Addnode Group offers business-critical IT solutions to selected markets in both the private and public sectors.
Symetri is an Equal Opportunity Employer.
Job ID: orcitfw8
Employment Type: Other