Senior Customer Service Representative

Senior Customer Service Representative

Customer Service Representative II - Dental

**Candidates have been identifed**

Hiring Customer Service Representatives to support:

MetLife Core Dental– working with employees of the companies we service and providers

Role Value Proposition:

As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country’s number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also the 11th largest provider of personal lines, auto, homeowners and related insurance. How do we do it? The associates, of course!

We are actively hiring full timeCustomer Service Representative II(CSR II) to join our team in Oriskany, NY! As a CSR II, you will handle customer service inquiries via the telephone and/or email and answer questions or resolve problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.In return, we will provide the following to enhance your success and engagement from day one and throughout your career--Participation in ourcomprehensive benefits packagewhich consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance.

Who is Global Customer Solutions?

Global Customer Solutions is MetLife’s Contact Center organization. We provide support of key insurance and protection products within the Americas business. The team covers MetLife products, both for individual and employer groups, including Property & Casualty, Dental, Annuities, Life, Disability, Critical and Long Term Care, and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience.

Key Responsibilities:

• Will handle customer service inquiries via the telephone and/or email and answer questions or resolve problems.


• Use computerized systems for tracking, information gathering, and/or troubleshooting.


• Maintain quality service by following policies and procedures and reporting needed changes, and contribute to team effort by accomplishing related results as needed.


• The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional.


• With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
  
  
  
  Required Qualifications:
  
  

• 1 + years customer service experience.


• An ability to work during the hours of operation of Monday-Friday 8am-11pm; must be flexible in regards to overtime & shifts worked, which may change based on business needs.
  
  
  
  Preferred Qualifications:

• High School Diploma or equivalent


• 3 + years customer service experience.


• Some additional educational experience or a trade or professional certification.


• Insurance or Financial Services industry experience or Product specific experience.


• Prior Call Center experience is highly preferred.


• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.


• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.


• Strong computer/keyboard skills as well as solid math, analytical and problem solving skills.


• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4billion of total assets under management as of March 31, 2021. We are ranked #46on the Fortune 500 list for 2021. In 2020,we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 122767

Nearest Major Market: Dayton