Verification Operations Specialist - Integrity Operations

As a Verification Operations Specialist (IC5) based , you will own, develop, and execute integrity support strategies for Meta products. You'll collaborate cross-functionally with Product, Engineering, Operations, and Policy teams, leveraging advanced analytics and AI-driven solutions to improve verification processes and operational health. This role is highly strategic, requiring problem-solving skills, technical acumen, and drive large-scale, transformative programs in a fast-paced, ambiguous environment.

Verification Operations Specialist - Integrity Operations Responsibilities:

• Develop and manage integrity strategies for Meta products, partnering with Product, Engineering, Operations, and Policy teams
• Analyze complex support flows and recommend process, policy, and product improvements for scalable solutions
• Conduct root cause analysis and investigations, delivering actionable insights to cross-functional partners
• Track and analyze key operational metrics, ensuring KPIs and service goals are met
• Use strategic thinking and problem-solving skills to resolve large, complex business problems
• Support end-to-end management of large-scale, transformative programs and projects
• Leverage AI/ML tools and automation to enhance verification processes and operational efficiency
• Stay current on emerging AI technologies and apply them to improve support and integrity operations

• 8+ years of experience in Operations, Analytics, Product, Engineering, Consulting, Project Management, or equivalent
• Proven track record of initiating and driving projects to completion
• Experience leading process improvement projects in dynamic, cross-functional environments
• Demonstrated expertise in investigations and root cause analysis
• Experience working in, communicating with, and leading global cross-functional projects

• 5+ years of experience analyzing large datasets (SQL, Google Sheets, or similar tools)
• Experience working in a technology company or consulting firm
• Familiarity with AI/ML systems, automation, and GenAI annotation platforms
• Experience with signal-based verification, machine learning models, and operational measurement strategies
• Knowledge of responsible AI practices and regulatory compliance in digital platforms