Technical Investigator, Behavior Integrity Operations

Every day, people engage Meta's Family of Apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Problem Integrity Operations (PIO) team exists to help them. PIO teams drive the operational protocols to scale our enforcement of the community standards to our community of three billion+ people. The team owns the operational health and design of key workflows and metrics and identifies and drives improvements in those aligned to core metrics. Team members are subject matter experts in the abuse areas they support and leverage this to maintain an overall picture of the roadmap for the abuse area. Each problem focused team drives these efforts in service of our overall Integrity objectives in close partnership with a large cross functional team. On these teams, you will have the opportunity to directly protect the safety of the Facebook community by leading a team responsible for building protocol, strategies and operations to reduce the prevalence of harmful content and users on our platforms. The Behavior Integrity Operations Team within PIO focuses specifically on minimizing bad experiences for users and harm to society due to spam, engagement abuse, inauthentic behavior, and other deceitful actions carried out by bad actors. We strive to protect legitimacy and build a respectful community by surfacing user insights, scaling workflows, and operationalizing measurement, detection, and enforcement.As a Technical Investigator, you will conduct technical network investigations to identify, mitigate, and prevent behavioral harm. You will investigate holistic networks of abuse to understand and deter adversaries, and then scale solutions that precisely mitigate harm and earn trust with our audiences. You will have the opportunity to influence operations, product, and policy decisions using data-driven insights, develop investment strategies to optimize outcomes, and scale solutions to protect Meta users from harm.

• Apply quantitative skills and incorporate qualitative insights to inform and influence strategy for Integrity Operations
• Investigate complex cases to understand in granular detail how abuse is occurring and attribute the person(s) responsible. Identify and implement appropriate online enforcement strategies to mitigate harm both in the current case and from similar forward-looking abuse
• Partner with Product, Engineering, Data Science and Data Engineering Teams to lead or support thorough investigations and Root Cause Analyses to identify community harm trends, build scalable solutions and have direct impact on user harm
• Contribute to large scale strategic projects as well as solve ongoing integrity problems at scale
• Take a leadership role in suggesting, prototyping, and teaching novel investigative techniques
• Identify opportunities to build automation solutions to make Ops processes more efficient

• 5+ years of work experience in an analytics role involving strategy, problem solving, and/or technical systems
• Experience using analytics to break down ambiguous, complex problems using data, and drawing actionable insights
• Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders
• Experience solving complex problems and autonomously operating in ambiguity
• Proficiency with data querying languages (e.g. SQL), scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R)
• Experience explaining technical concepts and analysis implications clearly to varied audiences, translating business objectives into actionable analyses, and presenting complex insights to executive stakeholders

• Experience working in an online operations or trust & safety organization
• Advanced degree with a quantitative focus (Computer Science, Statistics, Finance, Information Systems, Applied Economics or similar technical field) or equivalent practical experience
• Experience presenting complex data insights to executive stakeholders