Meta Reality Labs is seeking a highly skilled and experienced Optical Retail Sales expert to develop optical sales operational functions and optician services across various channels, including online, physical stores, and pop-ups. The Prescription (Rx) Product Operations team plays a critical role in launching new prescription products, coordinating cross-functional efforts to ensure timely and effective market entry, while also establishing efficient operational processes that support long-term product success. We are a dynamic and innovative team that works closely with cross-functional partners to identify and resolve issues, optimize processes, and drive business growth.The ideal candidate should have a in-depth understanding of the optical industry, including prescription optical products, optical retail sales, and opticianry.
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Rx Sales Operations Lead Responsibilities:
- Develop and implement comprehensive strategies to support optical sales and optician services across multiple sales channels and business areas.
- Collaborate with cross-functional teams to design and implement innovative solutions that enhance the customer prescription buying experience, minimize friction, and optimize Rx ordering processes.
- Support the development of Rx-specific sales proficiency and technology to support prescription ordering and product manufacturing.
- Develop and inform optical product marketing, including copy, instructions, FAQs, educational guides, and other materials to inform and educate consumers about Rx products and their eyewear needs.
- Develop training programs for customer service representatives and opticians, and provide expert opinions and input to help resolve customer issues.
- Manage day-to-day operations, leveraging operational data to identify areas for improvement and ensure seamless execution of order processing, fulfillment, and customer service activities.
- Serve as a subject matter expert on state-level dispensing requirements and best practices ensuring adherence to relevant regulations and standards for prescription eyewear.
- Stay up-to-date with industry trends, emerging technologies, and best practices in opticianry, applying this knowledge to drive innovation and improvements.
- Establish workforce requirements to achieve customer service objectives, including hiring, training, and development of staff.
- 5+ years of experience in optical industry with expertise in optical sales and prescription products
- Experience in managing optical sales and optician services within optical practices and/or optical retail locations
- Experience training and developing staff in optical sales, prescription products, and optician services.
- Experience with Rx compliance requirements and regulatory standards
- Experience working with cross-functional teams.
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- Experience working independently and adapting in a fast-paced, entrepreneurial environment
- Experience establishing business operations in a healthcare setting
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$166,000/year to $232,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.