Research Director, Head of Research Operations

The Head of Global Research Operations leads the Global Research Operations (GRO) team, which builds infrastructure and programs to support efficient, compliant research at scale across Meta. This role serves as the centralized engine powering the UX Research organization, driving operational and strategic initiatives to enable high-quality research practices.

Research Director, Head of Research Operations Responsibilities:

• Lead and manage the GRO team, primarily composed of Research Program Managers, organized into two main pillars: 1) Governance, Tooling & Analytics, and 2) Core Research Enablement.
• Oversee Research Governance, Tooling, & Analytics, developing, operationalizing, and optimizing policies governing research compliance and regulatory readiness while strengthening the corresponding tooling and measurement infrastructure.
• Drive the Core Research Enablement, providing embedded operational support to specialized research teams, scaling participant engagement, and streamlining contracting processes.
• Responsive Governance: Anticipate and respond to shifting regulatory environments to reduce risk and minimize business disruption.
• Efficient Operations: Optimize research workflows and measurement infrastructure to drive cost and time savings.
• Economies of Scale: Maximize resource utilization and reduce redundancies by coordinating research efforts across Meta.
• Build the Future of User Feedback: Evolve the practice of research to lead the strategy redefinition of how user signal is attained at Meta with an AI-forward orientation
• Define and execute the strategy for evolving user research practices to leverage AI capabilities, inclusive of building out the team and tooling necessary to support AI-driven user signal acquisition and research methodologies.
• Collaborate with cross-functional partners to ensure smooth research operations and compliance.
• Lead initiatives to evolve and streamline core operational processes, such as participant recruiting, vendor engagement, review processes, and research tooling.
• Foster a culture of continuous improvement and operational excellence within the research organization.

Minimum Qualifications:

• Proven leadership experience in research, research operations, or a related field
• Strong research acumen with deep understanding of research governance, compliance, and operational best practices
• Expertise or strong interest in AI technologies and their application to user research and signal acquisition
• Demonstrated track record of developing strategy for and building research tooling teams and products
• Experience managing cross-functional teams and driving strategic initiatives
• Excellent communication and collaboration skills
• Ability to navigate complex regulatory environments and implement responsive governance frameworks
• Strong analytical background with the ability to leverage data to drive prioritization, guide decision-making, measure success and impact, and craft compelling, evidence-based narratives

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$308,000/year to $344,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Client-provided location(s): Menlo Park, CA

Job ID: a1KDp00000E2dYBMAZ

Employment Type: OTHER

Posted: 2025-09-06T19:59:29