The Fraud & Scams ops team within Problem Integrity Ops is responsible for identifying and mitigating various types of fraud, deception, and ad scams, ensuring a safe and trustworthy experience for our users. Making progress against on platform scams is a company priority and this team plays a central part in that mission, partnering broadly with technical, legal & policy teams to design, build and operate scaled detection and enforcement systems to combat scams globally. The team manages scaled enforcement from a content, behavioural & actor perspective, on paid & organic content and simple/complex objects. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale and by focusing on decision quality, we ensure that we are held accountable for our actions. We are seeking an ambitious & analytical problem solvers to join our team as project managers, quickly building expertise in our scaled content policies and partner with a broad array of product, data science, engineering & policy teams as the operations policy enforcement SME powering effective and efficient scaled enforcement of our fraud & scams policies on a global scale.
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Project Manager, Fraud & Scams, Integrity Operations Responsibilities:
- Develop subject matter expertise of Meta's fraud & scams integrity & support processes, products and policies
- Help review and implement content policies that take into consideration the needs of a global community
- Work with cross-functional partners to assess support requirements for new product launches
- Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
- Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and regional teams
- Use problem-solving skills to resolve large scale and complex business problems such gathering and analyzing relevant data to improve the overall support experience
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- Experience solving complex problems and operating in ambiguity
- Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
- Demonstrated experience navigating ambiguity and achieving outcomes in time-sensitive environments
- Experience working in global cross-functional project teams
- 2+ years of experience in online Trust & Safety, Risk Ops or Investigations
- Experience with data analysis tools (i.e. SQL) and data visualization tools
- Experience with projects management and/or business process improvement
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$34.62/hour to $109,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.