The mission of the Partnership Operations Team is to drive reliable and optimized payment processing operations across global partners to enable seamless transactions on Meta's ecosystem. The Partnership Operations Team is dedicated to operational partner management of our key payment partners, processors, and service providers. This team's responsibilities include relationship management, investigating, triaging and solving payment processing issues, helping new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships. Our ideal candidate is passionate about payments, has a track record of influencing change within large organizations, and loves developing people.
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Program Manager, Payment Partnership Operations Responsibilities:
- Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and Engineering
- Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners
- Develop and implement scalable solutions to support our global partners
- Develop and maintain standard internal project and process documentation
- Drive efficiency, productivity and customer-experience improvements
- Influence external partners effectively in collaboration with the Payment Partnerships team
- Become an expert in core risk and support infrastructure, tools, systems, and data
- 4+ years of experience in operations, project management, business, consulting or related fields
- 2+ years in the payments industry
- 2+ years of relationship and / or partner management
- Experience working in an ambiguous space and driving projects from ideation to launch
- Knowledge of core payment processing, commerce platforms, and risk systems
- Experience driving cases through the process of resolution
- Experience in assessing, analyzing and resolving complicated issues, and distilling that complexity into simple and concise concepts
- Effective communication skills
- Experience problem solving in a collaborative, fast-paced environment
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.