The Help Center team is focused on empowering people to successfully use Meta products by providing effective and accessible help that resolves issues. We manage help center and scaled support content for the billions of people who use Meta's family of apps, business tools and hardware products.Our mission is to build the most reliable and innovative help ecosystem in the world, where people can easily self-resolve any issues they have when using Meta products.Meta is looking for a program manager to join the Help Center team and build and manage scaled programs that enable content operations. They'll be expected to work with a global cross-functional team in a fast-paced environment to develop metrics and implement solutions to achieve operational efficiency and improve support experiences.
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Program Manager, Help Center Team Responsibilities:
- Build, deploy, and maintain programs across the team that enable efficient content operations.
- Develop and operationalize best practices for managing high-quality help and support content at scale.
- Build cross-functional partnerships that help support the Help Center team's strategic priorities.
- Contribute to tooling and platform roadmaps with engineering and data partners, providing regular updates to all stakeholders and re-prioritizing as needed.
- Use problem solving skills to resolve large and complex business problems.
- 4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team.
- 3+ years of program management experience driving end-to-end initiatives independently.
- Experience working in, communicating with, and leading global cross-functional project teams.
- Experience navigating ambiguity and achieving outcomes in fast-paced environments.
- Experience measuring impact against operational metrics.
- Strategic thinker with analytical and problem-solving skills.
- Experience in online operations and/or content management at a technology company.
- Experience working with engineering teams.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$93,000/year to $136,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.