Program Manager, Global Legal Mail Process

We are seeking a highly motivated and experienced Program Manager with a solid foundation in project and program management to join our team. This role will be responsible for managing the global legal mail process, ensuring it is seamless, efficient, and well-coordinated. You will be the primary point of contact for cross-functional teams (XFN), and will play a key role in shaping how legal mail is processed, routed, and tracked. You will also collaborate closely with another program manager who owns processes and operations, and multiple project managers to align on key initiatives and ensure overall program success.

Program Manager, Global Legal Mail Process Responsibilities:

• Manage the global legal mail intake process, collaborating with the facilities group to understand how the mail is routed, delivered, and processed.
• Influence and update triage rules for efficient sorting and routing of legal mail.
• Work closely with cross-functional teams to implement improvements to the mail intake process.
• Ensure that legal mail is forwarded to the correct legal department parties in a timely and efficient manner.
• Partner with XFN teams to ensure systems are set up for success, including working on automation, system upgrades, and migrations when necessary.
• Identify opportunities for automation and process improvements to reduce manual effort and increase efficiency in legal mail processing.
• Ensure systems are fully integrated and aligned to support routing and tracking of legal mail across the organization.
• Collaborate with the other program manager responsible for the process and operations of the legal mail program to ensure alignment of objectives and responsibilities.
• Coordinate with legal and other teams to ensure effective communication and handling of sensitive legal documents.
• Drive relationships across departments and act as a liaison between legal, facilities, and IT teams.
• Ensure timely delivery of mail and address any intake or routing issues, working with relevant stakeholders to resolve them quickly.
• Develop and maintain performance metrics and reporting to track the success of legal mail routing and intake processes.
• Provide regular updates to leadership on program status, challenges, and areas for improvement.
• Track compliance with internal and external mail handling regulations to ensure that processes are in line with organizational policies.

• 5+ years of experience in project or program management, with a focus on operations, systems integration, and process improvement.
• General knowledge of project management methodologies (Agile, Waterfall, etc.) and tools (JIRA, Asana, etc.).
• Demonstrated experience understanding of cross-functional collaboration and experience/familiarity how to work effectively with teams across departments.
• Experience with system setup, migration, and automation initiatives.
• Knowledge of legal mail, intake, and processing practices.
• Communication and interpersonal skills to collaborate with a variety of global teams and stakeholders.
• Problem-solving experience with ability to proactively identify and resolve issues.
• Bachelor's degree in Business Administration, Legal Studies, Operations Management (or similar field), or equivalent work experience in lieu of a degree.
• Project management certification (PMP, Scrum Master, etc.).

• Experience working with legal or compliance teams within a large tech or multinational business.
• Familiarity with legal document management systems or similar tools.
• MBA is a plus.