We are seeking an experienced program manager to join our AI Deployment and Oversight team. In this role, you will connect and deploy our Al, workflow, and workforce design solutions at scale by designing and managing the governance programs needed to drive successful deployment. This includes support for our consumer-facing Al products, continuous oversight and evaluations, and launch planning to scale major changes in our workforce and workflow design. This is a highly collaborative role, partnering across product, analytics, engineering, and operations teams to achieve high-priority business outcomes.
Program Manager, AI & Workforce Enablement Responsibilities:
- Develop and execute governance plans for AI model deployment, including launch planning, model evaluation, risk assessment and mitigation strategies, and communication plans
- Build and maintain relationships with cross functional teams and internal stakeholders, including product, analytics, engineering, and operations teams, to ensure effective collaboration
- Translate business objectives into key performance indicators, developing robust monitoring and root-cause investigation frameworks to assess metric trends and anomalies
- Identify opportunities for process improvement, implementing solutions that increase efficiency and effectiveness
- Create effective communications, providing regular updates to stakeholders on program status, risks, and next steps
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- 8+ years experience in operations program management, proven track record of successfully managing complex programs and projects
- Demonstrated problem-solving skills, able to analyze complex, ambiguous problems, and develop creative solutions
- Communication, collaboration, and stakeholder management skills, works effectively in a cross-functional environment
- Effective analytical skills and data orientation, experience deriving actionable insights from data to inform business decisions, and drive process improvements
- Able to adapt quickly to changing priorities and requirements in a fast-paced environment
- Experience working in a Technology Trust & Safety or Customer Support organization
- Experience managing AI deployments or digital transformation initiatives
- Lean Six Sigma, Project Management Professional (PMP), or other certifications demonstrating expertise in process improvement
- Familiarity with launch governance, continuous oversight, and evaluation methodologies
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$116,000/year to $168,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.