Operations Program Manager

The Operations Program Manager is the Single Threaded Leader (STL) for their core technology modules and is the primary Operations interface to the product development teams and other functional organizations within Facebook Reality Labs. It is the responsibility of the STL to keep the Core Team integrated with the Operations workstreams. STLs should have a demonstrated experience in technical understanding of their modules and can influence key design and architecture decisions to meet Operations KPIs. The STL owns their program from early architecture through launch. This role requires close collaboration with R&D, Engineering, Advanced Manufacturing and Test, Business Development, Sourcing, and external supplier teams.

Operations Program Manager Responsibilities:

• Accountable for end-to-end manufacturing operations at suppliers to execute development builds per schedule, leading up to ramp and into mass production
• Establish the appropriate engagement model and define roles and responsibilities between supplier and internal Cross Functional Partner teams
• Drive supplier readiness activities to execute development builds leading up to ramp, including design and layout of manufacturing lines, development of process qualifications plans, and defining capacity and capex requirements, clearly identifying deliverables and dependencies
• Drive Operations teams to ensure materials, equipment, fixtures, systems, staffing, security, training, and documentation plans are in place at our manufacturing partners
• Establish and lead on-site bring-up and integration activities, coordinating with both internal and external resources
• Lead ramp availability with Global Supply Management, Mfg and Test, Quality, and other internal and external teams
• Ensure the successful launch of products towards meeting its stated cost, quality, schedule, and availability goals
• Assesses, analyzes, consolidates, and communicates risk and status clearly and succinctly to management, calling out key issues and presenting options for resolution to the cross-functional executive team through the new product reviews and other executive forums
• Actively participate in Engineering design and technology development discussions, providing focus and direction to deliver scalable manufacturing solutions. Be the Operations owner for the partner's decisions around equipment, tooling, and fixture sub suppliers
• Provides links from the US based Operations & Engineering Teams to the Manufacturing Partners from various development builds through new product introduction
• Liaison across multiple cross-functional teams to ensure product cost, manufacturability, reliability, product quality, safety and compliance, and delivery commitments are met
• Lead program readiness reviews representing supplier technical operations and overall readiness, and drive closure on design/technical and operations issues
• Travel 35% on-site to suppliers during critical bring-up and build activities

• 5+ years of experience managing supplier technical operations
• Experience with optical and mechanical technologies, and demonstrated experience with deployment of manufacturing processes to support complex technologies
• Experience working on New Technology Introduction (NTI)
• Experience using data to problem-solve and address multi-dimensional problems with high levels of uncertainty across multiple functional teams
• Experience in technical, strategic, and commercial skills required to deliver new technologies
• Experience communicating and influencing leadership
• Experience defining and implementing systems/tools and mechanisms to bridge integration mechanics between internal and external partners

• 7+ years of experience managing supplier technical operations in consumer electronics industry
• Experience working on New Technology Introduction (NTI) with successful transition into New Product Introduction (NPI) phase and scaling at production
• Semiconductor Processing and Clean room experience