Network Engineer, Operations and Support (Labs)

Meta is seeking a forward-thinking engineer with technical expertise in network deployment and operations, specifically in Layer 2 and Layer 3 switched and routed networks.In this role, you will lead initiatives focused on process optimization, automation, and data-driven decision-making to enhance the resilience and scalability of our network infrastructure. You'll tackle complex operational and reliability challenges, implementing both technical and procedural solutions with global impact.The ideal candidate thrives in fast-paced operational environments, excels at solving large-scale infrastructure problems, and is passionate about driving innovation through automation and system optimization.

Network Engineer, Operations and Support (Labs) Responsibilities:

• Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross-functional teams, managed service providers, and third-party vendor partners
• Operational Leadership: As an operations practitioner within the team, you will be expected to drive improvement in everything we do. In this role, you will indirectly manage the activities of a large contingent workforce responsible for delivering road-mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies
• Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
• Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
• Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
• Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
• Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
• Travel: Domestic travel may be required up to 15%

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
• 7+ years of experience in multiple technology disciplines with experience in Network engineering, Vendor and Workflow Management
• Network Operations and Deployment experience: knowledge of IP, Transport and CDN Networks Technologies and Service Management functions
• Technical knowledge of routers, switches, routing protocols and circuit troubleshooting
• Time management and program management skills: experience managing multiple projects simultaneously within a constrained time schedule
• Cross-functional leadership skills: experience in communicating risks and action plans to stakeholders and leadership
• Interpersonal skills, including relationship building and collaboration within a cross-functional team of key stakeholder management and business leaders
• Resourceful, action-orientated with the experience in getting things done and overcoming obstacles and developing solutions to problems
• Experience applying a broad and comprehensive understanding of multiple network functional areas and their underlying business principles

• Knowledge of various scripting languages
• Experience with process improvement and systems develpment, leveraging automation to streamline repetitive workflows
• Working knowledge of Artificial Intelligence / Machine Learning models
• Experience working in a Data Center, DC architecture and issues related to data center networks