Meta is looking for a forward-thinking Network Engineer, Operations and Support, with advanced technical skills in networking, system, and tooling/automation to join the network operation team to improve operations efficiency and reliability of one of the most dynamic, fast-paced networks in the world. The right candidate will be comfortable in a fast-moving organization and enjoy digging into operational problems in order to implement the process enhancement and technical solutions to solve them and are able to quickly learn and pick up new domain expertise and technologies.
Network Engineer, Operations and Support Responsibilities:
- Be the key Subject Matter Expert on operations of Meta production networks in a hyper-scale and heterogeneous environment.
- Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.
- Formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements.
- Develop the operational process improvement plans, and transform the improvements to scalable and automated workflows by writing and reviewing the code to improve the operational efficiency.
- Anticipate potential operational risks and develop strategies to mitigate/minimize.
- Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.
- Build cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.
- Participate in the oncall rotation with the global operations team.
- 15% of travel (domestic and international).
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- Network operations experience while supporting large-scale network infrastructure.
- Engineering degree, or a related technical discipline or equivalent experience.
- Proficient in at least one of the network domains: IP network, caching appliance infrastructure, CDN/Edge network, including topology, protocol, hardware and architectures.
- Experience working within a global team and collaborate with cross-functional teams in a fast-paced and dynamic environment with limited supervision.
- Experience managing vendor performance, including defining expectations, coaching to meet those and setting metrics to ensure those.
- Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
- BS or MS in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience.
- Expert knowledge of TCP/IP and IPv6.
- Knowledge of data driven analysis.
- Experience in providing technical guidance to external vendors.
- Experience in implementing/maintaining the monitoring, alerting and repairing systems for production network in a DevOps environment.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.