Market Specialist, Middle East - Levant (Palestine)

The Global Risk Operations SEO (Specialized Enforcement Operations) team is an operational team in GRO seeking an individual with strong operational experience to join our Middle East Team as an Individual Contributor.The SEO team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is flexible and agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise.The successful candidate will work with the Middle East and North Africa team to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for users in the Levant region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven analysis culture that works to protect our communities in the Middle East and North Africa through enforcement, advocacy, solving for complex issues and cross functional collaboration.This position is full time and is based in our Dublin, Ireland office.

• Work on problems of diverse scope that are broad in nature usually requiring decision making and creativity
• Build collaborative and productive working relationships and enhances relationships and networks with senior internal partners might be less familiar with the regional context
• Work as part of an On-call Operational structure to enforce on critical content across Africa, Middle East and Turkiye with a higher focus on the Levant
• Use a combination of Levantine and MENA market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
• Scope scalable solutions to improve the support of our community of users in the Middle East and across AMET
• Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
• Analyse key metrics and collaborate with cross-functional teams to improve our processes and tools
• Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
• Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners
• Liaise closely with our Meta vendor teams to enable scaled enforcement success and support on market context
• Partner with manager on ways to contribute to community through organizational efforts to build and sustain diversity, culture, recruitment, onboarding, mentoring, and/or development programs

• Bachelors degree and/or masters or equivalent experience
• Fluency in written and conversational English and Arabic (Levantine dialect) are essential
• 4+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders from the MENA region
• Strategic thinker with strong analytical and creative problem-solving skills
• Passion for supporting the Facebook and Instagram community
• Excellent communication and collaboration skills
• Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Good understanding of Hebrew