Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook's Global Operations team exists to help them.Within Global Risk Operations, Market Operations goal is to reduce bad experiences for people-including businesses and advertisers-who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Tigrinya market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven environment and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.
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Market Specialist, Market Operations - Ethiopia (Tigrinya) Responsibilities:
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in Ethiopia.
- Liaise closely with our vendors to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
- Collaborate with cross-functional teams to improve our processes and tools being the Subject Matter Expert.
- Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
- Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
- Analyse key metrics to improve our operational workflows.
- Independently deliver solutions for key experience issues through effective problem solving and project management.
- Bachelors Degree or 1+ years of professional experience within an operations environment
- Fluency in English and Tigrinya
- A demonstrable ongoing connection with the community in Ethiopia and detailed knowledge/context of the country and community
- Experience working with technical tools for data analysis and visualization, including but not limited to Excel, SQL, and Tableau, to support efficient analytics processes and robust reporting solutions
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.