As a Manager of Global Research Operations, you will implement operational systems, act as a connector, and problem-solve operational hurdles to enable researchers to do their most impactful work. In this role, you will define, establish, and maintain operational and team-wide programs within the Family of Apps (FOA) UXR pillars, as well as create and manage processes to support the team. The ideal candidate is entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Verticals Manager is an expert in problem-solving and multitasking while building long-term relationships with the UXR Leads, the broader team, and cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, demonstrated experience managing complex logistics, and a highly organized approach are mandatory.
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Manager, Research Operations Responsibilities:
- Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
- Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
- Predict roadblocks and obstacles and establish meetings or integration points between teams
- Prioritize competing needs with reasoning and solutions
- Coordinate resources across multiple projects
- Contribute to overall Research Program Management team processes and tools, initiating improvements where needed
- Engage, partner, and collaborate with FOA UX Research team members and leadership to proactively identify opportunities to improve the effectiveness of our research process
- Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)
- Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
- Lead a multi-disciplinary team with varying levels of experience
- 10+ years of experience in operations or project/program management. 8+ years of experience if you have an advanced degree
- 3+ years people management experience
- 2+ years in UX Research or directly supporting UX Researchers
- Proven track record of breaking down processes and identifying pain points to deliver business improvements
- Experience communicating with a variety of audiences ranging from product team members to directors/VPs
- Proven track record of collaborating with cross-functional groups to produce results
- Experience developing and managing a budget
- Experience scaling operations in a business environment
- Vendor management experience
- Experience with research operations, participant recruiting teams, lab facility management
- Experience leading a globally distributed team
- Experience developing international research programs
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$142,000/year to $202,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.