Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Manager, GRO Participant Engagements


Global Research Operations builds and scales programs to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable Researchers to do their most impactful work. In this role, you will define, establish, and maintain the global programs that support research participant recruitment across Meta. You'll utilize a full range of organizational and interpersonal skills to help our talented team operate at their highest and most effective level.The GRO Participant Engagements team is responsible for building + maintaining Meta's strategy to recruit participants for our UX Research pillars. As a Manager, GRO Participant Engagements, you will partner and supervise critical relationships with vendors, act as an internal connector, and problem solve operational hurdles to enable researchers to do their most impactful work. In this new role, you will define, establish, and maintain operational and team-wide programs as well as create and manage processes to support the scaling team. The ideal candidate is entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, and removing barriers to doing great work. The Manager, Participant Engagements, is an expert in problem solving and multitasking, while building long-term relationships with the team and cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.This role requires both execution and strategic-focused program management experience as well as excellent stakeholder management skills. Executive communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.

Want more jobs like this?

Get Design and UX jobs that are Remote delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Manager, GRO Participant Engagements Responsibilities:
  • Independently formulate + drive cross-org Participant Engagement strategy by developing systems that reliably identify UXR recruitment needs and surface them appropriately to internal GRO team as well as our vendor
  • Design + execute robust vendor engagement strategies that ensure both a high quality of recruitment service and an appropriate return on resourcing investment
  • Work across all of our UXR pillars (10+), in partnership with their respective leadership teams, to assess + target pillar-specific participant participant recruitment strategies
  • Translate Participant Engagement strategy into plans that drive down cycle times and enable the team to execute with greater clarity and intensity
  • Independently formulate UXR-wide communication plans
  • create and deliver executive communications to our leadership regarding program success + challenges
  • Design organizational structures that support both people and long term business interests
  • Lead and develop a multi-disciplinary team with varying levels of experience
Minimum Qualifications:
  • BA/BS degree or higher
  • 18+ years of experience in operations or project/program management
  • 5+ years people management experience
  • 3+ years of experience in market research, ux research, recruiting or vendor management
  • Proven track record of breaking down processes and identifying pain points to deliver business improvements
  • Experience communicating and collaborating with a variety of cross-functional audiences ranging from analytics teams to directors/VPs
  • Experience of operational routines and the management of internal-facing project teams
  • Experience scaling operations in a business environment
Preferred Qualifications:
  • Familiarity with UX/usability research methods and lifecycles
  • Experience with research participant recruitment
  • Experience leading a globally distributed team
  • Client or vendor management experience
About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Job ID: a1K2K00000906l4UAA_1001
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

Company Videos

Hear directly from employees about what it is like to work at Meta.