Learning and Performance Partner

The Learning and Performance Partner drives business impact by developing and implementing effective Learning and Knowledge Management strategies and solutions. This role collaborates with Global Operations and Scaled Operations teams to identify performance gaps and deliver targeted, AI-enhanced learning solutions that improve efficiency and quality.

Learning and Performance Partner Responsibilities:

• Collaborate with GO Learning and Knowledge Management teams and SO teams to support the development and implementation of Learning and Knowledge Management strategies
• Conduct Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to provide data-driven insights for learning, knowledge, and performance support solutions
• Contribute to the design and delivery of onboarding and performance support curriculums based on PNA and RWA findings
• Apply AI tools and technologies (e.g., GenAI, Gemini, Notebook LM, Figma Native AI) to develop and personalize learning and knowledge solutions, enhancing efficiency and quality
• Support the integration of AI training tools with human learning processes
• Stay informed about innovations in AI, machine learning, and digital learning technologies, and share relevant insights with team members
• Work with Subject Matter Experts (SMEs) and cross-functional partners to analyze and curate learning content and data
• Assist in designing assessment blueprints and tools to measure the effectiveness of learning programs and performance support solutions
• Facilitate learning interventions that align with business objectives and support team goals
• Communicate the impact of learning solutions on business outcomes
• Seek opportunities to learn and improve within the learning and knowledge management domain

• 4+ years of experience in learning and development within an operations-focused organization
• Solid understanding of adult learning principles, performance consulting, instructional design, and knowledge management
• Experience using Generative AI (GenAI) for content development or personalization
• Familiarity with AI tools such as Gemini, Notebook LM, Figma Native AI, and Figma Make
• Knowledge of current and emerging learning technologies, including AI focused platforms, digital learning tools, and knowledge management systems
• Demonstrated experience with effectively communicating and collaborating across a wide range of varied stakeholders

• Certification or formal training in AI, machine learning, or digital learning technologies
• Performance Thinking Practitioner certification
• Five Moments of Need Certification
• Proven experience working in a Trust and Safety environment