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Head of Business Planning & Operations, Global 3P Retail

San Mateo, CA

As Head of Business Planning & Operations for Reality Labs's Global 3P Retail, you will bridge the technical and business worlds as you partner closely with cross-functional teams across Meta to bring the Metaverse Augmented Reality/Virtual Reality Products and related content offerings to the consumers served by major third party retailers and telecom companies worldwide. You will provide cross-functional leadership to chart strategic direction in sync with overall company roadmaps, while delivering flexible sales-focused capabilities that meet near to long term business needs. Your goal is that the business is well-positioned to move fast in adapting for scale and complexity.The Head of Business Planning & Operations will partner with the senior leaders of our 3P Retail Channel, the broader sales organization and other cross-functional leaders. The role will entail business planning and insights, operating cadence (rhythm of the business), sales enablement and strategic projects to drive scalable growth and operational effectiveness. The role will be part of the RL Global Sales Planning & Operations team, with a particular focus on 3P Retail sales capabilities and operational excellence.The ideal candidate will be passionate about the Meta, have a strong analytical and consultative mindset, experience in working with stakeholders from business and technical backgrounds, the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling operations.

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Head of Business Planning & Operations, Global 3P Retail Responsibilities:
  • Business and strategic planning • Partner with senior management in strategic, operational and financial planning and ensure decisions in line with overall Meta/Reality Labs approach and goals • Ensure we have strong plans and KPIs in place at a global, regional and market/vertical level • Operationalize for 3P the tops-down go-to-market and go-to-channel strategies, e.g. for new markets, products or verticals, org restructuring and design • Provide business analytics strength to help drive initiatives critical to ongoing growth • Lead sophisticated research and analysis (e.g. revenue, customer, market and competitive trends and insights) for senior leadership to support decision-making
  • Operating rhythm • Lead operational reviews and rhythm of the business to drive decision-making and review progress on regional goals and priorities (e.g. weekly/quarterly business reviews) • Lead core sales operations processes for the team, including annual planning • Drive key leadership meetings and facilitate alignment on key issues and opportunities • Develop strong collaborative relationships with key stakeholders across the company and represent the workplace team with Cross-Functional teams
  • Strategic projects and initiatives • Identify, scope and drive critical projects and initiatives for the 3P Retail team, partnering with cross-functional teams across the organization • Lead/facilitate cross functional teams to get work done, driving recommendations through to implementation • Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business • Partner with senior leaders and HR on Organizational Effectiveness
  • Business Planning & Operations - Create and manage a reporting framework for opportunities, forecasts and churn analysis. - Drive internal strategy for CRM: how we use Salesforce to scale our customer growth (including Accounts, Opportunities, Forecasting, etc.) - Managing regional alignment with regional POCs to ensure a coordination & consistency globally Utilize quantitative insights to recommend new initiatives and best practices for sales and sales leadership. - Partner with Sales Enablement team to build a strategy and execute sales training and tools as necessary to sales team to accelerate the sales cycle
Minimum Qualifications:
  • Bachelor degree in business, engineering or other relevant / quantitative disciplines from a leading university
  • 15+ years of experience in strategic planning, sales operations and /or business operations
  • Distinctive problem solving and analysis skills, experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution
  • Experience developing or overseeing advanced quantitative analysis and derive actionable insights
  • Effective leadership and influencing skills can lead / influence stakeholders at all levels of an organization
  • Demonstrable experience working cross-functionally with leadership in developing and executing successful plans
  • Results and detail oriented, with effective commercial/business acumen
Preferred Qualifications:
  • Masters in Business Administration (MBA) would be a plus
  • Experience in the technology / internet space preferred
  • Experience in enterprise software / SaaS preferred
  • Excellent communication skills
  • Superior Excel and PowerPoint skills
  • International experience and/or multicultural skills would be a plus
About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Client-provided location(s): Burlingame, CA, USA
Job ID: a1K2K00000907bAUAQ
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

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