Director, Scaled Operations (AI Operations)

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you. Global Operations, Product Data Operations, and Scaled OperationsAs a critical component of Global Operations, Product Data Operations (PDO) and Scaled Operations play vital roles in driving business outcomes. PDO provides the data and insights that power machine learning and AI, fueling the core of all Meta products. In particular, PDO is instrumental in the success of GenAI programs, offering strategic leadership, oversight, and operational excellence.Scaled Operations oversees outsourcing efforts and manages vendor performance, ensuring seamless execution and optimal results. In close collaboration with PDO, these teams within Global Operations form a powerful partnership that propels Meta's innovation and growth.The Role: Director Scaled Operations, Product Data OperationsMeta is seeking a visionary executive to spearhead our Scaled Operations, AI Operations team. As a Director within Scaled Operations, you will be responsible for driving strategic growth, fostering innovative partnerships, and optimizing operational efficiency. We're looking for an exceptional individual who embodies the following qualities:Partnership Oriented Mindset: You possess a partnership-oriented approach, with a background in business development, product, operations and global outsourcing. You're comfortable serving as the first point of contact for partners, attending conferences, and building relationships that drive business outcomes.Strategic Thinker: You're a creative problem-solver with a systems-thinking approach, able to reimagine current models and implement process improvements that align with our vision.Emotional Intelligence and Product Acumen: You have high emotional intelligence, effective communication skills, and a deep understanding of product context. You know when to leverage your strengths and when to bring in your team to navigate complex cross-functional stakeholder dynamics.Exceptional Leadership: You're a skilled people manager with a talent for building and developing high-performing teams. You're adept at identifying skill gaps and filling them to ensure your team's success.As a key member of our leadership team, you'll need to be an agile operator, comfortable making data-driven decisions quickly in a fast-paced environment. If you're a strategic thinker, a collaborative leader, and a passionate innovator, we encourage you to apply for this exciting opportunity to join Meta as a Director within Scaled Operations.

• Develop and execute a comprehensive workforce strategy, leverage industry research and market intelligence, and develop vendor management strategies that maximize value and minimize risk
• Oversee end-to-end scaled operations including vendor operations, change management, workforce planning, budget management, learning, quality and technology
• Drive continuous improvement of operational processes and systems, establish metrics and KPIs to measure operational effectiveness, develop crisis management and business continuity plans
• Build and maintain strategic relationships with key global vendors and partners, negotiate complex contacts and service level agreements, ensure that vendors deliver supply and capacity that meets Meta's demand and deliver quality, and drive cost optimization while maintaining service quality
• Lead, develop and mentor a global team of operations professionals within a global, matrixed organization
• Collaborate cross functionally with Product, Engineering, Data Analytics, Global Operations, Business Development, Finance, Legal, and HR

• Bachelor's degree in Business Administration, Operations Management, or related field
• 10+ years of experience in global outsourcing at scale, vendor management, operations leadership, or related field
• Proven track record of leading and managing teams across a global matrixed organization
• Proven communication, negotiation, and problem-solving skills
• Experience interfacing with C-Suite stakeholder

• MBA or related degree
• Experience in managing operations for AI/ML annotation projects
• Knowledge of GenAI LLM annotation processes and technologies and outsourcing human data annotations
• Experience working in a fast-paced, dynamic environment