Data Center Production Operations Manager

Meta is seeking a forward thinking experienced individual to join the Data Center Operations Team. The person should enjoy working in a fast-paced environment where adaptability and flexibility is key to their success. We seek an IT professional with management and leadership experience and advanced hands-on technical skills in Server Hardware, Project Management, Quality Management, Data Analytics, Networks, OS repair, Linux and Automation (ideally in a data center environment). The Production Operations Manager is responsible for managing and maintaining server production including uptime, utilization, systemic technical issues and repairs throughout the Data Center.

Data Center Production Operations Manager Responsibilities:

• Managing a Data Center Operations Team accountable for the maintenance and operation of server hardware and supporting infrastructure at scale
• Accountable for the health of server capacity delivering Meta's products and services from the data center site, and for ensuring operational delivery through collaboration and partnership with peer organizations
• Work with peer organizations and regional teams that affect and deliver services to data center operations such as network operations, project management, facilities/maintenance management, logistics, hardware design, automated tooling and supply chain operations in order to successfully maintain data center uptime to enable ongoing business growth
• Mentoring and developing engineers and technicians such that they can run daily operations with minimal supervision
• Lead a world-class data center operations team, with a broad range of experiences, perspectives, and backgrounds, developing both the technical and leadership qualities of engineers and technicians
• Collaborating with other Production Operations Managers in data center sites around the globe to evolve and optimize processes and approaches in a globally consistent way to allow Meta to scale and grow effectively
• Creating and driving a work environment of ownership, innovation, collaboration, accountability, and safety. Support and contribute thought leadership to the development and implementation of business practices, process and automated tooling which enables the growth and ongoing management of our global data center IT footprint
• Manage server upgrades, integration, automated OS provisioning process, rebuilds and other projects as required. Understand and debug network, hardware, and Linux OS related issues
• Identify and participate in the creation of documentation for the global DC knowledge base. Implement process improvements and inform best practices in data center operations
• Predicting data center growth and scaling issues before they occur and implement solutions
• Drive specifications for tooling and automation that facilitate deployment, monitoring, automated remediation and decommissioning of server hardware at scale

• BS or BA in technical field or commensurate experience
• 4+ years experience managing 5+ technical resources
• Knowledge with Linux and hardware systems support in an Internet operations environment
• Familiarity with Python, SQL and/or shell scripting knowledge
• 2+ years experience managing multiple projects within the same time schedule
• Solid knowledge of enterprise level infrastructure
• Understanding of out-of-band/lights-out server communication methods, such as IPMI and serial console
• Proven time and project management skills
• Experience training, mentoring, and leading other engineers and technicians
• Having depth and breadth of knowledge of managing servers in a large-scale distributed environment is a core competency of this individual
• Knowledge and ownership of a hyper-scale computing fleet through the use of data trending and analysis to identify trends and systemic issues, reporting out globally

• 4+ years of experience in large-scale data center hardware deployments and building scalable infrastructure