Join the dynamic Meta FinTech Compliance team and play a pivotal role in evolving our Consumer Protection Compliance program. You will help mitigate and manage consumer protection compliance risks across Meta's financial technology and payment products, including digital wallet and checkout experiences.
Consumer Protection Compliance Officer Responsibilities:
- Compliance Advisory: - Advise product teams on consumer protection risk considerations for new products and initiatives - Proactively identify potential compliance risks and propose potential risk mitigations - Review consumer-facing content and user interfaces to ensure that representations are clear and accurate
- Customer Support Oversight: - Advise operational teams on the identification, investigation, escalation and resolution of consumer complaints and disputes - Analyze complaint trends to identify and address potential issues impacting consumers - Perform monitoring and testing to ensure timely and appropriate resolution of consumer complaints and disputes - Respond to regulatory complaints, maintaining Meta's reputation and compliance
- Regulatory Engagement: - Prepare materials for regulatory examinations and coordinate with business stakeholders to respond to regulatory requests - Lead examination readiness assessments - Foster strong relationships with regulatory stakeholders
- Control Implementation & Documentation: - Innovate and enhance compliance controls - Collaborate with cross-functional teams to implement control enhancements - Perform risk assessments and control mapping for comprehensive oversight
- Program Development & Governance: - Develop consumer protection policies and standards - Actively participate in compliance governance forums - Prepare and present consumer protection compliance reporting materials to guide strategic decisions
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- 10+ years of experience in financial consumer protection laws and regulations
- Subject matter expertise in UDAAP and Regulation E
- Experience developing and documenting consumer protection compliance controls
- Experience managing regulatory examinations
- Experience overseeing consumer complaints and disputes
- Experience with CFPB examinations
- Certified Regulatory Compliance Manager (CRCM)
- Subject matter expertise in FCRA and ECOA
- Experience in consumer payments, digital wallets, and financial technology
- Experience with state money transmitter laws and regulations
- Experience with international consumer protection regulations
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.