We're seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. Based in Hamburg the CSM will be part of our FMCG team, which provides marketing solutions to a range of traditional advertisers across Germany, Austria and Switzerland.The CSM is a strategic and enthusiastic solution-driver who puts Facebook customers at the core of everything they do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, the CSM is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.This is a fixed term contract for 1 year.
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Client Solutions Manager, FMCG (STE, 12 months) Responsibilities:
- Develop and enhance a deep knowledge of Brand Advertising and Digital Marketing, and accompanying Facebook solutions
- Customer and Industry Knowledge (with regards to the FMCG industry)
- Relationship Management
- Build and manage relationships with key clients and agency partners (media, creative, marketing partners)
- Work and collaborate with diverse group of internal cross functional teams
- Marketing Solutions Expert
- In partnership with Client Partner or Industry Manager, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
- Analyse data and insights to guide strategy and implementation of Facebook solutions
- Platform and Product Expertise
- Drive education on Facebook product, company updates and share Facebook best practices as relevant to client or agencies' business
- Influence product innovation based on client needs and feedback
- Media Planning, Strategy, and Measurement
- Provide and oversee Facebook marketing strategy, align with client's key business objectives
- Translate business objectives into campaign strategy, proposing campaign structures and implementing measurement solution (derive actionable insights, synthesize results into recommendations)
- Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)
- Strong experience as user of Meta platform and familiarity with Meta's ad products
- Demonstrated understanding of the FMCG industry, and key clients within it
- Experience working directly with marketing, media and/or consulting companies
- Advanced Excel skills
- Experience aligning solutions and measurement to client business objectives
- Experience planning, delivering, and executing media, measurement, and creative strategy
- Experience presenting to external stakeholders at a variety of levels
- Strong project management abilities, with experience completing projects with minimal direction with high attention to detail
- Experience providing insights and campaign optimisations/recommendations
- Demonstrated ability to build strong working relationships with internal and external partners
- Experience leading and managing initiatives with support from team/manager
- Experience supporting the execution of account growth strategy and action plans as part of a team
- Demonstrated experience analyzing data sets and delivering actionable insights
- Advanced written and verbal communication skills with the ability to articulate solutions
- Ability to guide adoption of products/solutions
- Demonstrated ability to influence internal and external stakeholders - anticipating challenges and objections, providing solutions and guidance with support
- Fluency in English
- Bachelor's or Master's level degree preferred (but not mandatory)
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.