Client Solution Manager

The Client Solutions Manager of Meta's Greater China team is a strategic and experienced solution-driver and business consultant who puts our customers at the core. This role will be responsible for the Travel and Ecommerce verticals covering Hong Kong and Taiwan. You will have opportunity to build and manage key relationships, gain expertise on digital platforms and products, develop skills as a trusted adviser in marketing and advertising strategies, and lead media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporate to unicorn start-up. This role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our client's business objectives.

Client Solution Manager Responsibilities:

• In partnership with Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions
• Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
• Drives product innovation internally with cross functional partners based upon market trend and emerging needs of clients
• Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
• Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Meta solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
• Operation Rigor and Project Management
• Manage complex external and internal work streams, and optimize clients' advertising operation mode to meet business objectives
• Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, and so on)
• Build and manage relationships with both C-suite and front-line stakeholders in clients and agencies across media, creative, tech enabler industries, etc
• Collaborate very closely with a wide-ranging group of internal cross functional teams and cross region counterparts

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 5+ years' experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
• Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin
• Effective and creative problem solving and decision-making skills
• Experience working effectively with cross functional partners and all levels of management (internally and externally)
• Demonstrate capability to manage multiple projects while maintaining strict attention to details
• Demonstrate capability to communicate, collaborate and work effectively on a team
• Demonstrate capability to build ongoing relationships with external clients and taking it to the next level
• Advanced Excel skills and experience with data analysis

• Extensive experience as a Meta platforms user and familiarity with Meta's ad solutions
• Preferred qualification or experience in digital advertising and at the same time working with brand advertisers
• Experience with data visualization tools, analysis tools and sales pipeline management