Business Messaging Specialist

Meta is seeking an experiences sales and/or customer success manager to serve as a Business Messaging Specialist for our strategic clients in Mexico. If you are a highly motivated team player who has experience in sales, product solutioning, driving and measuring customer success, has a bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. This role will primarily focus in growing our WhatsApp Business Platform, which serves mid and large-sized clients in Mexico. The ideal candidate will have demonstrated success and Enterprise sales experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Business Messaging experience.

• Develop a comprehensive understanding of clients' business objectives and offer solutions on WhatsApp Business platform . Leverage platform capabilities, as well as engaging partners to build additional solutions as relevant
• Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers
• Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes
• Build client relationships and trust with high level decision makers across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on WhatsApp as a platform that can help drive measurable business results. Act as a trusted advisor to help the clients transform their business
• Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience
• Work with cross-functional teams to develop strategies to scale client-facing activities. Help build global playbooks/guides on best practices around product implementation and solutions success based on Client learnings
• Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities

• 7+ years of enterprise sales, customer success or client-facing go to market experience
• Demonstrated excellence in executive communication and proven experience in building trust with senior decision makers and articulating business value to key decision makers
• Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction
• Analytical and problem-solving experience with large-scale systems
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
• Bachelor's degree
• Fluent in English and Spanish
• Experience working within the Mexico Market

• Industry knowledge and experience in the Business Messaging space
• Experience with performance measurement in SaaS/CPaaS, CRM, or Marketing Technology