Meta's Global Business Group contributes to Meta's mission by connecting every small business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an outstanding opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The ideal candidate will have experience in account management or related areas such as sales, customer service or experience in advertising agencies. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires strong consultative sales skills, a focus on customer service, and the ability to thrive in a dynamic and data-driven, team-focused environment delivering against tight deadlines. This position is based in Meta's EMEA Headquarters in Dublin.
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Account Manager, Mid-Market - DACH Responsibilities:
- Manage a portfolio of clients, with a focus on driving revenue and year-on-year growth.
- Drive product and best-practice adoption across the portfolio.
- Build mutually beneficial relationships with advertisers to grow their spend.
- Identify growth opportunities and trends across the portfolio.
- Effectively manage priorities and time in order to meet deadlines and administrative tasks.
- Bachelors or Masters degree or equivalent practical experience.
- Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
- Ability to effectively prioritise tasks and manage time, even under high-pressure situations.
- Ability to articulate complex data stories, in simple language to customers via day to day communications and regular presentation.
- Customer management experience.
- Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Ability to present key client issues in an effort to be the customer advocate within Meta.
- Fluency in German and English.
- Previous experience in customer sales, account management sales support, agency account management or consulting
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.