Account Manager, Italy

Meta's mission is to bring the world closer together. The Global Business Group contributes directly to this mission by connecting business's in the world with their customers on Facebook, and then helping them grow through solutions like Facebook Pages and Advertising. We succeed when we help our customers grow their business. Meta is looking for a sales and marketing professional to help build and sell Meta's advertising solutions on the Italian market. The role of the Account Manager will be to establish, own and manage a portfolio of new and existing clients, focusing on building trusted relationships, as well as driving revenue and best practices adoption, while understanding customers' challenges and recommending tailored solutions to help them grow their business. This position is based in Meta's EMEA Headquarters.

• Responsible for educating clients on products, new solutions and best practices to drive adoption and grow existing business partnerships.
• Accurately and effectively manage sales pipeline in order to identify and prioritize business opportunities.
• Develop and broaden high-level collaborative relationships, including understanding and identifying contacts that manage multiple budgets, (brand, DR etc.) and close large deals with up to 40 customers.
• Develop and actively manage short and long term account plans based on understanding of customer's business and marketing objectives.
• Reach and exceed sales quotas while contributing to overall vertical and team goals.
• Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
• Help develop client strategy, continuous improvement and knowledge sharing initiatives
• Analyse data to identify trends to enhance our customer support processes and improve team efficiency
• Optimize campaigns and identify programmatic ways to do this at scale
• Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
• Be an active contributor of the regional sales team to contribute to overall team goals and development.

• 4+ years previous experience in customer sales and support, agency account management or consulting
• Fluency in English and Italian
• Proven track record of successfully reaching and exceeding sales revenue goals through consultative selling and pipeline management.
• Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact
• Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations
• High level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook
• Evidenced success with presentation skills
• A self starter with experience of critical thinking and analytical skills
• Market knowledge and work experience on the Italian Market
• Consistently demonstrate high level of integrity and ownership.
• Effective problem-solving and decision-making skills.

• Bachelors or Masters degree (or equivalent)
• Previous experience within Sales and Account Management.
• Previous experience in the digital industry preferred.