Senior Quality Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• 2+ years of Quality Assurance Experience
• Excellent verbal and written communication skills with focus on succinct messaging
• Ability to multi-task and sustain high organizational skills in fast-paced environment
• Ability to work independently and be a self-starter
• Comfortable receiving ongoing performance feedback and coaching.
• An intermediate ability in computer skills
• Analysis, reporting and presentation skills
• Schedule adherence

• 1+ year of Treasury experience
• 1+ year of Customer Service experience.
• Working knowledge of any of the following: Knowledge Center (KC), GSS / ICON 36, BOSS / IDS SharePoint

• Claims Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Quality Assurance
• Attention to Detail
• Investigation Management
• Problem Solving
• Risk Management
• Written Communications
• Adaptability
• Process Management
• Process Mapping
• Project Management
• Reporting