Protective Services Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, and managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives.

• Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
• Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
• Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
• Ensures accuracy of invoices and adherence to budgets
• Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
• Supports executive protection and major events support on an as needed basis
• Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies.
• Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law.

• Must have 4+ yrs experiences in either prior law enforcement, investigative experience, or military special operations experiences.
• Excellent Communication Skills (verbal and written) and be able to interact with internal and external customers/leadership.
• Critical Thinking skills - have demonstrated abilities to make critical decisions during critical events.
• Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management.
• Demonstrated ability to be self-motivated/self-starter.
• Strong Influencing skills - can interact and work closely with internal and external stakeholders.
• Must have adaptability - be able to understand the different lines of business in the bank and tailor solutions to meet their needs.
• Proficient computer skills - working with MS Office suite.
• Valid Driver's License
• Must be able to provide own transportation to respond in a timely fashion to events

• Bachelor's Degree or equivalent years of law enforcement, corporate security experiences

• Issue Management
• Crisis Management
• Facilities Management
• Attention to Detail
• Decision Making
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Access and Identity Management
• Customer and Client Focus
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving

• Attention to Detail
• Crisis Management
• Decision Making
• Facilities Management
• Issue Management
• Access and Identity Management
• Customer and Client Focus
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving