Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Line of Business Job Description:
The Operations Team Lead reports to a Team Manager or Operations Manager within Document & Workflow Operations. This position directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day-to-day resolution of problems and execution of transactions within a specific operation unit requiring immediate and frequent involvement with unit activities. He / She reviews procedures, goals and objectives within the department. This role involves instituting ways of improving the work environment and the business operations in the company. As part of the implementation process, the Operations Team Leads keeps a close eye on the adherence to these policies, objectives and goals.
Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
Responsibilities:
- Resolves day-to-day problems and executes deliverables within the business unit
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Manages team workload and provides general oversight and direction to team
- Maintains internal, operational, and financial controls and works within risk appetite of the business unit
- Reviews processes to ensure they are efficient and implements process improvement opportunities
- May provide guidance and direction to less experienced team members
- May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.)
- More than 30% of time is spent doing actual production work
Required Skills: (Must have these skills to be minimally qualified)
- Minimum 2 years' experience in high volume production environment
- 1-2 years Operations experience with lead supervisor/assistant supervisor experience
- Attention to detail & strong organizational skills
- Able to prioritize and distribute daily work to meet deadlines and goals
- Demonstrates a good working knowledge of the processes and procedures
- Ability to identify and implement process improvement opportunities
- Capability to work effectively in a team environment & provide coaching
- Display flexibility with given work demands
- Must be an active listener
- Ability to mulitask
Desired Skills:
- Basic operations knowledge with work experience in Card Issuance
Shift:
1st shift (United States of America)
Hours Per Week:
40