Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
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Job Description:
This job is responsible for completion of standard operations processes related to consumer credit disputes, escalations and tax reporting. Key responsibilities include data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows. Job expectations include supporting standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities, while following established written procedures under moderate supervision.
Responsibilities:
- Performs standard activities supporting credit disputes, escalations and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
- Performs basic research, follow-up, and resolution of routine financial data research requests
- Reviews relevant documents and forms to identify and resolve issues
- Validates financial data and reports against system of record
- Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
- Provides quality service and support to internal partners and external clients
Skills:
- Active Listening
- Customer and Client Focus
- Research
- Attention to Detail
- Critical Thinking
- Decision Making
- Account Management
- Continuous Improvement
- Problem Solving
- Risk Management
Required Background
Must be a current Year Up intern with Bank of America
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1500 AMERICAN BLVD - Princeton Place at Hopewell Bldg. 5 (NJ2150)
Pay and benefits information
Pay range
$24.00 - $28.37 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.