Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
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Job Description:
Responsible for managing client services effort for a specific division, establishes and executes business plan in coordination with other key managers; establishes business plans, assigns targets, set goals, and monitors performance of client services staff; covers key prospects and relationships personally, and markets product internally to generate additional business opportunities. Manages client services staff. For use in GCIB (Prime Brokerage, Broker Dealer Services) only.
- Speak with clients regularly, know the client, act as an escalation point, deliver the firm and products in partnership with the Futures & Options Marketing team
- Partner closely with the FIPB Client Service Team (CSR) on day to day client issues, client management and build operational excellence: improve processes, build efficiency and establish best practices
- Collaborate with Sales and Marketing to vet client prospects, determine potential value to FIPB via revenue and cost analysis and present sponsored prospects for requisite approvals
- Drive client solutions by partnering with FIPB CSRs, Technology, Futures Marketing and the Repo Sales team
- Partner with Onboarding to deliver the FIPB product to clients, liaise with internal operations groups Proactively monitor industry trends and competitive landscape
- Manage high and low value clients in a systematic way with tracking and management reporting
- Leverage Excel skills to build metrics
- Plan and execute business strategy with the head of FIPB
Skills:
- Strong communication skills with an understanding of how to tailor messages appropriate to the audiences
- Strong client service skills
- Rapidly assess problems, perform root cause analysis and reason out creative solutions
- Manage workload to manager imposed or self-imposed deadlines
- Advanced Excel and PowerPoint skills - includes pivots, macros, and charts
- Comfortable engaging people at all levels of the organization to ask questions and solve problems
- An organized, self-starter that can execute on deliverables without constant follow up from management
- Comfortable with escalation and communicating information proactively
- Own issues and see them through to resolution, relentless follow up
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$300,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.