Analyst l - Technical Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job description:

Enterprise Cloud Platforms team in the CTI organization offers Private and Public Cloud platforms for Bank of America's developers to drive faster time-to-market, innovation with private and public cloud capabilities, and reduce complexity with bult-in integrations. We believe in high quality engineering culture to engineer our platforms with customer and platform mindset, design for large enterprise scale and resilience, and accelerate market innovation into the technical platforms we deliver.

As part of this team, you will have a large impact on the evolution of next generation Cloud services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company.

This Analyst Tech Delivery role is responsible for capturing and refining business and/or system requirements. Key responsibilities include working with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team(s) to refine the requirements into specifications that can be executed by the team. Roles which are clearly defined with more structured support (playbooks, co-located mentors) are ideal.

• Understands stakeholder needs to help envision and create a solution to solve a problem.
• Analyzes the stakeholder process to build efficiencies and analyze the software to improve or implement that process.
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Assists users and development team with application testing and troubleshooting.
• Identifies, documents, and troubleshoots application related problems.
• Documents processes, procedures and workflows associated with applications.
• Creates and maintains training materials for end-users.

Required Qualifications

• Strong verbal and written communication skills

• Documentation skills using a variety of applications such as MS Office (Word, PowerPoint, Excel), Microsoft Project, and MS Visio

• Flexibility at managing and navigating change

• High accountability and self-leadership

• Experience in systems and application development environments and processes

• Knowledge and familiarity with project and program management

Desired Qualifications

• Strong and clear communication skills, both speaking and written

• Strong scheduling and follow-through on commitments, deliverables, and dates

• Understanding and tracking of work and tasks against dependencies and critical path

• Critical thinking and creative problem-solving with stakeholder goals in mind

• Risk-management and risk-oriented mindset

• Strong understanding of cloud computing and DevOps practices and principles

Shift:
1st shift (United States of America)

Hours Per Week:
40

Client-provided location(s): Chandler, AZ

Job ID: Merrill-JR-25025154

Employment Type: FULL_TIME

Posted: 2025-08-13T18:54:11