Housekeeping Manager

The Housekeeping Manager at the American Airlines – The Landing at Skyview 6 is responsible for the operation of the Laundry Department and supporting all areas of the Housekeeping department, under the direction of the Executive Housekeeper.

RESPONSIBILITIES:

• Performs human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.

• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Ensure compliance with all housekeeping policies, standards, and procedures.
• Understand the importance of department’s operation on overall property operations.
• Plan and anticipate business needs by reading and interpreting daily/weekly occupancy report.

• Assigns and reviews the work of laundry employees engaged in receiving, washing, ironing, packaging, and delivering laundry to various departments or guests.
• Ensures laundry equipment and facility are in best operating condition, reporting all maintenance concerns and taking action to correct.
• Performs overall supervision of supply areas, and other storage areas by conducting tours of the areas.
• Ensures proper performance of laundry functions (usage of laundry chemicals and equipment) is in complete compliance with OSHA guidelines and requirements.
• Performs monthly and daily inventories of Housekeeping Laundry supplies, linens, and chemicals.

• Ensures proper usage of chemicals and equipment.
• Ensure all team members have proper supplies, equipment, and uniforms.
• Observe behaviors of team members and provide feedback to individuals.
• Assists with the inspection program for all guestrooms, meeting rooms and public spaces.
• Communicate effectively with Front Office as to status of house.

• Maintains and evaluates cleanliness standards according to procedures.

• Communicate areas that need attention and follow up to ensure completion.
• Reports all maintenance concerns. Evaluates the general upkeep of the facility and takes action to correct.
• Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.

• Respond to and handle guest problems and complaints.

• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.

• Participate in required manager on duty coverage as scheduled.

 

 

REQUIREMENTS: 

 

• Must have employment eligibility in the U.S.
• Strong command of the English language, both spoken and written.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be proficient in MS Outlook and Excel.

• High school or equivalent education required. Bachelor's Degree preferred, with emphasis in hospitality.
• A minimum of 2 years housekeeping supervisor experience, including laundry operations, in a full-service hotel.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs. and work the majority of shift on feet.

 

Immediate Benefits:

 

• American Airlines Credit Union membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members