Customer Service Manager

Job Description

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

The Customer Service Manager builds positive, interactive relationships with McLane's customers from the restaurant level to the corporate home office.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and any other customer inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position has additional responsibilities. Special projects may be assigned at the position supervisor's discretion.

• Have previous work experience in a progressively responsible foodservice distribution position with some supervisory/management responsibilities.
• Have a solid working knowledge of principal foodservice disciplines, including purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience is preferred.
• Be competent with Microsoft Office programs (Excel, Outlook, Word).
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

• Teamwork oriented
• Organized
• Problem solver
• Detailed