Supervisor, Hub Operations

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.  

The Supervisor, Hub Operations oversees daily activities within the hub to ensure efficient, compliant, and high-quality operations. This role is responsible for supervising staff, optimizing workflows, managing performance metrics, and ensuring that service-level agreements (SLAs) and regulatory requirements are constantly met. The Hub Operations Supervisor serves as a key liaison between internal teams, external partners, and leadership to drive operational excellence.  

The Operations Supervisor is responsible for supervisory, fiscal, and administrative workflow functions, applicable to reimbursement support programs. This position will give direction, resolve problems and be accountable for setting deadlines to ensure timely completion of work and performance guarantees. This position is responsible for addressing escalated reimbursement questions from patients, insurance companies, providers, and clients specific to pharmaceutical products. Interacts with both internal and external business partners to achieve optimal coverage and reimbursement for pharmaceutical products 

Location:

This is a hybrid role based out of our Cary, NC location. You will be required to be on-site at least 2 days a week.

Compensation:

The target salary for this role is $80,000 with 5% Bonus.

Key Responsibilities  

Team Leadership: Serve as the central point of contact for patients, caregivers, and healthcare providers regarding patient access and support services. Foster a positive team culture focused on accountability, collaboration, and continuous improvement.  

• Operational Oversight: Oversee case management, referral processing, and reimbursement workflows, resolving escalations quickly and effectively.  Track and report key performance indicators (KPIs), identifying trends, and recommending solutions for improvement. Support implementation of new technologies, systems, and process enhancements.  

• Operational Quality: Participate in audits, inspections, and quality improvement initiatives.  Document all interactions in compliance with program policies, SOPs, and regulatory guidelines.  

• Cross Functional Collaboration: Collaborate cross-functionally with pharmacy, reimbursement, logistics, patient services, and field teams to address operational issues and improve processes.  

•  Provides daily operations support to frontline staff to effectively respond to escalated issues and complex cases referred from Healthcare Providers and Patients. 

• Monitors workload and assigns daily work to frontline staff to ensure productivity levels are achieved. 

• Monitors telephone calls and reviews case documentation to ensure quality and accuracy of frontline staff output. 

• Evaluates current policies and procedures and develops improved standardized processes related to Reimbursement services in order to maximize productivity and quality excellence thus achieving department objectives. 

• Coach Manage and Lead direct reports to ensure development of each employee. 

• Interacts with various departments, as needed, to support ongoing Reimbursement activities and quality improvement efforts. 

• Administers company and local business unit policies in a consistent and fair manner.  

Minimum Requirement

Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.

Education 

Critical Skills​